Privacy Policy

Click2CE Real Estate School (a division of the Click2CE National Real Estate Institute) operates this platform.

Information We Collect

When you create an account, purchase a course, or interact with our platform, we collect personal information that you voluntarily provide. This includes your full name, email address, mailing address, phone number, real-estate license number, and payment details. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use cookies and similar tracking technologies to gather this usage data so that we can better understand how visitors navigate our platform and improve your overall experience.

Education Session Monitoring

As a state-approved provider of real estate education, Click2CE is required by state regulatory authorities to verify that students personally complete all required seat time and course activities. To satisfy these requirements and maintain the integrity of the educational programs we administer, we collect and use the following additional data during course sessions:

• Login and logout timestamps — precise date and time of each session start and end, as required by state regulation.
• Course-session and heartbeat records — periodic server-side signals confirming active engagement; intervals where engagement cannot be verified are not credited as seat time.
• IP addresses, browser type, and device information — collected at the start of each session and upon significant device or network changes.
• Concurrent-session and device-change indicators — records of simultaneous sessions or switches between devices during a course session.
• Drive Mode activity — records confirming active audio playback and server verification during Drive Mode course sessions.
• Lesson navigation and active-engagement signals — records of lesson progression, content interactions, and qualifying engagement events.
• Inactivity events and automatic session pauses — records of when a session was paused due to inactivity, as required by state regulation.
• Identity-verification events — records of identity checks performed during course sessions or examinations.
• Proctoring records — records of proctored examination sessions, including session video, screen recordings, and examination results, as processed by our proctoring service providers.
• Suspected-automation indicators — records of system-detected patterns that may indicate unauthorized automated activity; these records are used for compliance review and are not shared externally except as described below.
• Acknowledgment and electronic-signature records — records of course-orientation acknowledgments and enrollment agreements signed electronically, including the signed document snapshot, typed name, IP address, timestamp, and device information.
• Authentication-event records — records of authentication events associated with legally significant actions on the platform.
• Compliance-hold and appeal records — records of any temporary compliance hold, written notices, student responses, and written determinations issued under Click2CE's enforcement process.
• Audit communications — records of communications related to regulatory audits, investigations, or legal proceedings.

Purpose. This session monitoring data is used to: fulfill our state-regulatory obligation to verify student seat time and identity; detect and investigate potential violations of our Academic Integrity Policy; support regulatory audits and enforcement proceedings; and improve the security and reliability of our platform.

Personnel access. Raw session-monitoring records, including IP addresses, device identifiers, and audit data, are accessible only to Click2CE compliance and engineering staff with a legitimate operational need. Access is logged.

Acknowledgment. By enrolling in a credit-bearing course, you acknowledge that this session monitoring is a condition of receiving state-regulatory credit for your coursework.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we process your data to fulfill course enrollments, issue continuing- education certificates, report completions to state regulatory agencies on your behalf, and process payments. We also use your information to communicate with you about your account, send transactional emails such as receipts and certificate notifications, and, where you have opted in, deliver promotional communications about new courses and features. Additionally, we analyze aggregated usage data to monitor platform performance, detect fraud, and ensure the security and integrity of our systems.

How We Share Your Information

Click2CE does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following circumstances:

• State regulatory authorities. We share completion records, seat-time logs, and identity-verification data with state real-estate commissions and regulatory bodies as required to report your course completions and issue valid continuing-education or pre-license credit.
• Proctoring and examination service providers. We share enrollment and identity information with our proctoring service providers to facilitate identity verification and examination administration for proctored courses and examinations.
• Trusted service providers. We share data with service providers who perform services on our behalf, such as payment processors, email delivery platforms, and cloud-hosting providers, all of whom are contractually obligated to protect your data and use it only as directed by Click2CE.
• Legal and regulatory compliance. We may share data when required or permitted by applicable law and reasonably necessary for regulatory compliance, fraud prevention, safety, or enforcement of Click2CE's agreements — including sharing with law enforcement or regulatory authorities in response to a lawful process or in connection with a regulatory investigation.
• Business transfers. If Click2CE is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and we will notify you of any such change in ownership or control.

AI-Powered Features

Click2CE uses Anthropic's Claude AI to power the AI Tutor feature included with Exam Prep products. When you interact with the AI Tutor, your questions and study context are processed by Anthropic's systems in order to generate responses. We do not share your name, email address, or payment information with Anthropic. Anthropic's data handling practices are governed by their Privacy Policy, available at anthropic.com/privacy. By using the AI Tutor, you acknowledge that your interactions with it are processed by Anthropic's AI systems.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We also retain data as required by applicable law and state regulatory authorities. Arizona requires real estate schools to maintain specified student records, including attendance and seat-time records, for at least five years. Electronic- signature records, acknowledgment records, and compliance-hold records are retained for the period required by the applicable regulatory authority and Click2CE's records- retention policy, and for a longer period when subject to an audit, investigation, dispute, litigation hold, or other legal obligation. When your data is no longer needed for these purposes, we will securely delete or anonymize it in accordance with our internal data-retention policies.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to access the personal data we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data, and the right to opt out of promotional communications at any time. To exercise any of these rights, please contact us at privacy@click2ce.com. We will respond to your request within the timeframe required by applicable law.

Please note that certain data — including electronic-signature records, compliance records, and seat-time records — may need to be retained to comply with legal obligations, resolve disputes, support regulatory audits, or enforce our agreements, even after you request deletion. We will inform you if a legal-hold exception applies to your deletion request.

Policy Changes

We may update this policy from time to time. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, by emailing you. Prior versions of this Privacy Policy are available at click2ce.com/legal/privacy.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@click2ce.com. We are committed to resolving any privacy-related issues promptly and transparently.